Simply enter your order number (can be found in your confirmation email) and your email address to track your order.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly within 30 days of receiving the product and we’ll take you through the process.
If the product is not in its original packaging and used, it might be subject to a restocking fee. This will be determined on a case by case basis. Example: If a customer has used more than 50% of a product, we are unable to exchange / refund the purchase.
The customer is responsible for returning the product.
The following ingredients have been deemed not safe for pregnancy. Jacqueline Piotaz products are free of the following ingredients:
*This is not medical advice. Please consult your doctor for questions regarding products safe to use during pregnancy.
The organic label refers to a product with a minimum of 95% of organic ingredients. That means some organic products can have low amounts of pesticides and fertilizers.
We use plant stem cells in our products, which are 100% free of pesticides, fertilizers, environment pollutants and more. This is because plant stem cells are the purest form of a plant. To learn more, click here.
We accept payments by Credit Card (Visa, Mastercard and American Express), Apple Pay (using a Safari browser) and Google Pay (using the Chrome browser).
Payments are sometimes declined for security reasons. Reasons can be:
• Your CVV is incorrect • Your billing zip code is incorrect • Your billing address is located in a different country than your shipping address. • Your bank has declined the transaction
Please make sure all the information you have entered is correct.
If your payment is still being declined, please contact your bank.