Jacqueline Piotaz Cosmetics AG
At Schanzengraben 25.
8002 Zurich

+41 44 281 08 30 (Mon-Fri 8:00 a.m. - 5:00 p.m. CET)

General Conditions of Contract / Terms and Conditions of Sale and Delivery

General Remarks

Our General Terms and Conditions apply to all deliveries and services. As soon as you submit an order, these are binding.

Delivery time

Deliveries fulfilled within 1 working day. Shipping times may vary depending on the shipping service selected and the destination of the shipment. If we do not have an item in stock, we will inform you as soon as possible when the delivery is expected. The delivery is at the risk of the recipient.

Minimum Order Value

There is no minimum order value.

Delivery charges

The shipping costs vary depending on the designation country.

Shipping Method

The deliveries will be sent by post, DHL or FedEx, during normal working hours. Please choose the shipping address so that someone can receive the package. As soon as someone signs for your package, we are no longer responsible for the package. In case of fraudulent signatures / someone fraudulently accepting the package for you, please contact your local law enforcement.


Complaints due to defects or due to incomplete or incorrect delivery are to be reported to us in writing without delay, at the latest 20 days from the date of purchase. If a claim is made after 20 days, we will look into the matter but cannot guarantee a replacement.

Right of Revocation

You have the right to revoke this contract within a period of fourteen days without giving reasons.

The period of revocation shall be fourteen days from the date on which you or a third party you designate, who is not the carrier, has taken possession of the goods.

In order to exercise your right of revocation, you must inform us of your decision to revoke this agreement by means of a clear written statement (for example a letter by post, fax or e-mail).

In order to maintain the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.


Consequences of Revocation

If you revoke this agreement, we will return all payments connected to the contract received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the standard delivery offered by us ) within a period of 30 days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we use the same payment method you used in the original transaction, unless you have expressly agreed otherwise; in no case will you be charged for these repayment fees.

We may refuse the repayment until we have recovered the goods or until you have proven that you have returned the goods, whichever is earlier.

You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of your revocation of this contract. The deadline is respected when you send the goods to us before the end of the deadline of 14 days. You bear the immediate cost of returning the goods. Please return the goods to:

Jacqueline Piotaz Cosmetics AG, Am Schanzengraben 25, 8002 Zurich, Switzerland

You shall only be liable for any loss of value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.


Retention of title

The goods remain the property of Jacqueline Piotaz Cosmetics AG until completed payment.

Compensation for Damages

Claims for damages due to mistakes in illustrations, prices and texts or due to delay and non-delivery are strictly excluded. The color of the products shown in the online shop may differ from the actual product color.

Data protection

The data necessary for the transaction processing are treated strictly confidential.